Send your request
Email info@tblegalcommercial.com with the subject “TB Client Portal account deletion”. Tell us whether you want to close your account, delete particular information, or both.
Where possible, write from the email address used for your TB account. If you cannot access that address, tell us so we can arrange another way to verify that the request is yours. Do not send a password, sign-in code, payment details or identity document with your initial request.
What happens next
We will verify the request, identify the relevant account and information, and explain the next steps. A request can cover your sign-in account, profile, messages, uploaded documents and matter records. Account closure and deletion of all related records are separate steps.
Some information may need to be retained for accounting, legal obligations or legal claims. We will explain any records retained, the reason and the applicable period. Closing an account does not itself erase an invoice or other record that must be kept.
Current app status
The app is in testing. Deletion requests are handled through the TB team; automatic account deletion is not available to the public. The app privacy notice explains retention and your rights. Requests can be made now; automatic in-app deletion remains subject to operational testing before public launch.
This route is also available for enquiries about information held outside the app. See the website privacy notice for other rights and the privacy contact.
Need help instead?
If you want to recover access or resolve an issue, visit app support. You do not need to close your account to ask for help.
Read our privacy notice and service information.
Last updated: 7 October 2026.